Every emergency plan has a red slice: the unknown unknowns you can't see. Jim Featherstone discusses the two mechanisms that shrink it before a disaster finds them.

Your last crisis exercise probably ran flawlessly. That's a problem. Validating what your organization already knows how to do is not the same as preparing when the scenario goes off-script.

What happens when your emergency plan's assumptions fail mid-crisis? Jim Featherstone draws on three decades of experience to answer that question.