Bent Ear Solutions (BES) helps organizations maximize their technology and infrastructure investments. We specialize in information and risk analysis, and the deployment and integration of emerging technologies to save lives, protect property, and improve operational efficiency. We're a fast-paced, high-energy team looking for versatile, passionate employees who are committed to our mission and eager to help grow our business.

ROLE DESCRIPTION

BES seeks a project manager with experience in public safety, law enforcement, or utilities to support clients in monitoring, collecting, analyzing, and reporting on data and technology solutions impacting their operations. The role involves leading all aspects of project delivery including building client relationships, coordinating team activities, and ensuring high-quality solutions that meet client needs. Flexibility and adaptability are essential, as is occasional evening and weekend availability.

FOCUS AREAS

• Vision: See the potential in our clients and be passionate about helping them improve their effectiveness through better application of technology. Studies, understands and owns the customer’s mission.

• Project Management/Delivery: Understand client dynamics and nuances to create value and move clients to ‘act and engage’ to achieve outcomes.

• Client Relationship Management: Understand how to communicate and navigate effectively with different personality/leadership styles and how to translate this to individual clients.

• Leadership/Communication: Lead the development of client deliverables and guide a process for product development and delegation.

• Business Development: Participate in key business development opportunities and/or proposal development within project/account organization.

RESPONSIBILITIES

• Lead project teams and manage project work by using BES methodologies and frameworks.

• Lead project teams with diverse skill sets and experience levels.

• Accountable for team success, project quality, and performance within contract requirements.

  • Design and manage the production of high-quality client deliverables. Responsible for QA/QC of project deliverables, ensuring that all project and client deliverables are of the highest quality.

• Foster a positive team environment and enable effective communication and collaboration among projects and teams.

• Provide leadership -- drive the team toward successful project completion and client satisfaction.

• Provide mentorship, as needed, and provide regular feedback to staff. 

• Accountable for project quality and performance within contract requirements. 

• Track and report project/program success against work plan and project targets, including staff utilization, budget, scope, and timeline to completion.

  • Manage a full-time project or multiple part-time projects, successfully, by scoping tasks and managing resources to complete such tasks on time, within budget, and to defined requirements/specifications.

  • Manage financial aspects of project to include time tracking/reporting, invoicing, expense tracking/reporting, task planning, and status reporting.

    • Develop and maintain budgets in Smartsheets.

    • Develop and submit invoices (as contract requires). 

  • Ensure all contract-related documents/artifacts are stored on the BES shared drive IAW corporate file management procedures.

• Develop trusted working relationships with clients - set and manage client expectations for work, staff, and the overall project experience.

  • Serve as the primary point of contact for the client.

  • Build ongoing relationships with clients and key stakeholders.

• Work with the Leadership Team to support staff development and create a culture of learning that drives individual and organizational development.

  • Encourage team members to learn and identify growth opportunities.

  • Identify training requirements for delivery staff.

• Serves as a facilitator for client/stakeholder/team engagement activities.

  • Design, facilitate, and manage client meetings to successfully achieve identified desired outcomes.

• Support business development and growth within client organization/domain.

  • Identify organic growth (BD) opportunities within project environment/client. 

  • Provide input to marketing and BD efforts.

• Provide input to internal process development and process improvement efforts.

KNOWLEDGE AND SKILLS

• Firm customer-focused orientation.

• Experience managing/leading teams of people to accomplish short- and long-term objectives.

• Experience managing project timelines and achieving deliverables on time and of high quality.

• Experience managing complex budgets.

• Experience tracking project financials and plans using project management tools.

• Strong organizational skills and attention to detail.

• Strong verbal and written communication skills with the ability to easily communicate and present ideas and findings.

  • Experience using the Microsoft suite for word processing, spreadsheets, presentation creation tools, and research tools required.

• Excellent presentation skills.

• Experience working with Esri, Esri partners, and/or Esri technology.

  • Knowledgeable about applying technology to organizational workflows.

• Analytical and critical thinking skills; ability to problem-solve creatively.

• Professional etiquette while interacting with peers and clients.

• Willingness and ability to obtain and maintain a U.S. Security Clearance and/or a positive suitability determination (required for select projects).

• Willingness and ability to travel and/or work on client site as needed.

• Ability to remain positive, flexible, and action-oriented during ambiguous and/or complex situations.

• Comfort with working with senior-level personnel including executives and chief elected officials.

• Comfort with Business Development and Account Management within existing client portfolio.

• A desire to learn, grow, and undertake new challenges to build out new knowledge sets.

EDUCATION AND POSITION REQUIREMENTS

• Bachelor’s Degree

• Minimum of 5 years of project management experience, preferably in a professional services or client-facing environment

• Excellent leadership and management skills 

• Experience in project management, change management, and strategic communication.

• Proficient writing, communication, and presentation skills 

• Ability to work independently and in teams, inspiring creativity.

• Willingness and desire to learn new skills as our small company dictates throughout its growth 

• GIS experience is a plus.

• Familiarity with Microsoft products and Smartsheet is a plus.

• Ability to obtain a secret-level security clearance or a positive suitability determination for select projects.

Location: Remote with occasional travel to client site.

Please send a cover letter and resume to BES at

recruiting@bent-ear.com

Bent Ear Solutions (BES) helps organizations maximize their technology and infrastructure investments. We specialize in information and risk analysis, and the deployment and integration of emerging technologies to save lives, protect property, and improve operational efficiency. We're a fast-paced, high-energy team looking for versatile, passionate employees who are committed to our mission and eager to help grow our business.

ROLE DESCRIPTION

BES seeks a consultant with experience in public safety, law enforcement, or utilities to support clients in monitoring, collecting, analyzing, and reporting on data and technology solutions impacting their operations. The role involves gathering information, building client relationships, and providing actionable insights to the project team. Flexibility and adaptability are essential, as is occasional evening and weekend availability.

RESPONSIBILITIES

• Manage small projects or tasks, including resources (time, budget, people), with limited supervision.

• Conduct quantitative and qualitative research and data analysis to develop client deliverables and implementation plans.

• Identify insights from data and communicate findings clearly and confidently to colleagues/clients.

• Assist in client interviews and facilitate internal and external meetings.

• Deliver thorough and professional reports and presentations.

• Support project management and business development efforts.

• Maintain knowledge of client culture, organization, and challenges.

• Provide logistical support (e.g., scheduling).

• Perform other duties as assigned.

KNOWLEDGE AND SKILLS

• Deliver high-quality work on time and to client specifications.

• Review, revise, and report data and information accurately.

• Use active listening to build relationships and drive client actions.

• Perform objective research and apply basic analytical techniques.

• Apply logic and reason to tasks and complex situations.

• Engage with stakeholders and represent the organization and client effectively.

• Provide and receive constructive feedback professionally.

• Work well in both team and independent environments.

• Coordinate with and brief senior officials.

• Adapt to a flexible work schedule.

• Proficient in MS Office and possesses strong writing and grammar skills.

• Understand personal strengths and weaknesses and how they affect team dynamics.

• Demonstrate sensitivity to team and client strengths and weaknesses to foster a sense of belonging.

EDUCATION AND POSITION REQUIREMENTS

• Bachelor’s Degree

• Minimum of one year of professional experience, preferably in a professional services or client-facing environment

• Proficient writing, communication, and presentation skills 

• Excellent research and analytical skills 

• Ability to work independently and in teams, inspiring creativity.

• Willingness and desire to learn new skills as our small company dictates throughout its growth 

• GIS experience is a plus.

• Familiarity with Microsoft products and Smartsheet is a plus.

• Experience in project management, change management, and strategic communication is a plus.

• Ability to obtain a secret-level security clearance or a positive suitability determination for select projects.

Location: Remote with occasional travel to client site.

Please send a cover letter and resume to BES at

recruiting@bent-ear.com

Bent Ear Solutions (BES) is focused on helping organizations deploy, implement, and operationalize emerging technologies in order to help them save lives, protect property, and the delivery of mission-essential functions. We are looking for versatile, passionate employees who care deeply about the public safety and crisis management mission and want to help grow a business focused on providing organizations with the tools that they need to maximize their effectiveness. We operate a fast-paced, high-energy group where we encourage all of our staff to be creative and to learn new skills.

ROLE DESCRIPTION

Bent Ear Solutions is currently seeking a Senior GIS Analyst. Experience in public safety, emergency management, or a related field is helpful. This position demands high levels of teamwork, flexibility, and the ability to adapt to frequent changes in processes, priorities, and availability. In this role, you will design, develop, and implement GIS solutions for our clients. Collaborating with a team of developers, consultants, analysts and project managers, you will deliver high-quality, client-focused services.

RESPONSIBILITIES

• Develop user-friendly applications in Experience Builder, Operations Dashboard, and other ArcGIS Web Application configuration platforms, using modern web GIS fundamentals, such as feature/map layers and web maps. Familiarity with Arcade is a plus.

• Collect, compile, and analyze spatial data from various sources to create accurate and detailed maps.

• Collaborate with clients and project teams to understand requirements and develop solutions.

• Work with large data sets and databases to manage and analyze data.

• Develop and maintain GIS documentation and standard operating procedures.

• Adhere to policies, procedures, regulations, and agreements related to information security.

• Utilize problem-solving skills in both independent and team settings.

• Work closely with project leads and team members to design and implement effective task assignment strategies, considering factors like expertise, workload, and project goals. Ensure tasks are distributed efficiently and aligned with project timelines.

  
  

KNOWLEDGE AND SKILLS

• Ability to use sophisticated tools and processes to review, revise, and report on data and information.

• Proficiency in conducting objective research and applying advanced analytical techniques.

• Skilled in applying logic and reason to both routine tasks and new or complex situations.

• Ability to engage effectively with stakeholders and partner agencies, representing the organization and client professionally.

• Proficiency in both giving and receiving constructive feedback professionally with team members, leadership, clients, and stakeholders.

• Capacity for strong teamwork as well as effective independent work.

• Strong writing and grammar skills, ensuring clear and concise communication.

EDUCATION AND POSITION REQUIREMENTS

• Bachelor's degree in Computer Science, GIS, Geography, or related field.

• 5+ years of experience in GIS development or related field.

• Extensive knowledge of ArcGIS Web Application configuration platforms and options, including Experience Builder, Dashboard, and other ArcGIS web applications.

• Knowledge of GIS principles, spatial analysis, and mapping.

• Experience with databases and data modeling.

• Experience with GIS and IT infrastructure including servers and spatial data infrastructure (SDI) a plus.

• Experience with ETL setup and API integration a plus.

• Self-driven and able to work independently in a remote environment.

• Agile and able to adapt to changing project requirements.

• Ability to work 40 hours or more a week as required by workload.

• Internet connection and the ability to work remotely.

BENEFITS

• Remote work or in-person can be accommodated. Proximity to DC Metro area is ideal.

• Competitive salary and benefits package.

• Professional development opportunities and training.

• Great teammates and supportive work culture.

Please send a cover letter and resume to BES at

recruiting@bent-ear.com

Bent Ear Solutions (BES) is focused on helping organizations deploy, implement, and operationalize emerging technologies in order to help them save lives, protect property, and the delivery of mission-essential functions. We are looking for versatile, passionate employees who care deeply about the public safety and crisis management mission and want to help grow a business focused on providing organizations with the tools that they need to maximize their effectiveness. We operate a fast-paced, high-energy group where we encourage all of our staff to be creative and to learn new skills.

ROLE DESCRIPTION

Bent Ear Solutions is currently seeking a Junior GIS Analyst. Experience in public safety, emergency management, or a related field is helpful. This position demands high levels of teamwork, flexibility, and the ability to adapt to frequent changes in processes, priorities, and availability. In this role, you will design, develop, and implement GIS solutions for our clients. Collaborating with a team of developers, consultants, analysts and project managers, you will deliver high-quality, client-focused services.

RESPONSIBILITIES

• Develop user-friendly applications in Experience Builder, Operations Dashboard, and other ArcGIS Web Application configuration platforms, using modern web GIS fundamentals, such as feature/map layers and web maps. Familiarity with Arcade is a plus.

• Collect, compile, and analyze spatial data from various sources to create accurate and detailed maps.

• Collaborate with clients and project teams to understand requirements and develop solutions.

• Work with large data sets and databases to manage and analyze data.

• Develop and maintain GIS documentation and standard operating procedures.

• Adhere to policies, procedures, regulations, and agreements related to information security.

• Utilize problem-solving skills in both independent and team settings.

  
  

KNOWLEDGE AND SKILLS

• Proficiency in conducting objective research and applying basic analytical techniques.

• Skilled in applying logic and reason to both routine tasks and new or complex situations.

• Ability to engage effectively with stakeholders and partner agencies, representing the organization and client professionally.

• Proficiency in both giving and receiving constructive feedback professionally with team members, leadership, clients, and stakeholders.

• Capacity for strong teamwork as well as effective independent work.

• Have experience in designing, collecting, maintaining, QCing, and publishing GIS data on the Esri AGOL platform and ArcGIS Pro.

• Strong writing and grammar skills, ensuring clear and concise communication.

  
  

EDUCATION AND POSITION REQUIREMENTS

• Bachelor's degree in Computer Science, GIS, Geography, or related field.

• 1+ years of experience in GIS development or related field.

• Knowledge of ArcGIS Web Application configuration platforms and options, including Experience Builder, Dashboard, and other ArcGIS web applications.

• Knowledge of GIS principles, spatial analysis, and mapping.

• Experience with databases and data modeling.

• Excellent communication, problem-solving, and interpersonal skills.

• Self-driven and able to work independently in a remote environment.

• Agile and able to adapt to changing project requirements.

• Active listener.

• Ability to work 40 hours or more a week as required by workload.

• Internet connection and the ability to work remotely.

BENEFITS

• Remote work or in-person can be accommodated. Proximity to DC Metro area is ideal.

• Competitive salary and benefits package.

• Professional development opportunities and training.

• Great teammates and supportive work culture.

Please send a cover letter and resume to BES at

recruiting@bent-ear.com