Why Power Outage Data from Ting Insights Is the Right Choice for Emergency Managers

What Emergency Managers Need From Outage Intelligence

When the lights go out, Emergency Managers (EMs) don’t need a vague outage area; they need fast, accurate, hyper-local, and context-rich outage intelligence. That means knowing where, how severe, how long, who’s impacted, and what to do next. The best signal is one that informs decision-making, drives response, and heightens situational awareness without drowning staff in unnecessary noise or relying on updates that are slow to arrive and that may be outdated by the time you get them.

Where Traditional Outage Signals Fall Short

As former FEMA Administrator Craig Fugate said: “Utility dashboards often fall short—missing updates, failing to provide restoration times, or lacking complete information.”  Social media spikes come late and skew toward loud voices rather than the whole community. Pure call-volume proxies can be misleading. And unless you’re a utility or have a tight data-sharing MOU, access to AMI/SCADA is unlikely in the heat of response.

How Power Outage Data Powered by Ting Insights Close the Gap

Ting Insights turns a distributed network of sensors into mission-ready outage signals tailored for EM operations, already geo-enabled by the Bent Ear Solutions team. You get near-real-time detection, visibility down to the street level, situational clarity during any disaster, and all mappable in your GIS and consumable by your EOC tools in minutes.

Image of Ting Insights power outage data integrated by BES with Baron Weather data, community demographics, & critical public services.

Why It Matters During Real Incidents

Faster Detection Than Public Feeds

Because signals come from the bottom up, the system often spots localized outages before a traditional outage map refreshes or a call center volume spikes. That means earlier heads-up for your PIO, faster push alerts, and a narrower window of uncertainty.

More Granular Than Utility Dashboards

Utility public dashboards aggregate at feeder or city scales. Power outage data from Ting Insights gives you street- and neighborhood-level clarity.

How Ting Insights Works

Sensor-Driven Network Effects

Ting sensors begin as measurements from individual sensors distributed nationwide. This transforms into an intelligent system that continuously monitors grid health across the country.

Ting Sensors: By the Numbers

Ting Insights is built on Whisker Labs' distributed network of over 1 million sensors, with 94% of all US homes within 1 mile of a sensor. Whisker Labs then uses its cutting-edge AI-powered analysis to process 28 trillion measurements per second, delivering the most precise, location-specific view of power outages and restoration. This unrivaled power outage data, backed by Bent Ear Solutions' geospatial intelligence and emergency management expertise, is available today as a feature layer in ArcGIS.

GIS-First Design for EM Practitioners

Adoption and integration into operations is quick and easy, and its outputs (e.g., visualization, data analytics) can be fully aligned with your operational workflows:  

• Feature Layers Built for ArcGIS. Access unrivaled power outage data, powered by Ting Insights, quickly as a feature layer in the ArcGIS dashboards you already use. No “new portal” learning curve during an activation.

• Geospatial Overlays with Vulnerabilities & Critical Infrastructure. Combine outage clusters with CDC SVI, Census ACS, medical registry flags, nursing homes, hospitals, shelters, and whatever other data helps you better serve your community.

• Real-Time Outage & Restoration Detection. Identify outage onset and extent faster. Visualize localized clusters, track growth/containment, and watch sensor restoration progress in near real-time.

Measurable Outcomes & Immediate Return on Investment

Minutes Saved That Become Lives & Dollars Saved

Earlier, clearer signals reduce time to decision, time to dispatch or broaden operations, and time to stabilization. For example, those minutes affect life safety during heatwaves and dollars in refrigerated medications, food, and business continuity.

Reduced “Windshield Time” and Faster Triage

Stop sending crews to “confirm what we already suspect.” Use evidence-based routing to first, worst, and most vulnerable communities.

Better Grant Justifications and KPI Reporting

Ting Insights’ timestamped, persistent records back up grant narratives, KPIs, and AARs, strengthening future funding and policy updates.

Conclusion

Emergency Managers need more than generalized outage areas—they need reliable, granular, and fast signals that translate directly into decisions. Ting Insights delivers industry-leading power outage data by combining sensor-driven detection, AI-driven analytics, and GIS-ready delivery with the privacy, governance, and integration posture public agencies require. If your mission is to protect life safety, reduce community disruption, and speed recovery, Ting Insights’ power outage data gives your EOC the earlier, clearer picture you’ve been missing.

See Ting Insights in Action at IAEM 2025 Booth 236!

Get a hands-on look at street-level outage intelligence—delivered as an ArcGIS feature layer your EOC can use today. At Booth 236, the BES × Whisker Labs team will demo Ting Insights in real time: early detection, restoration tracking, and overlays with hospitals, nursing homes, and critical facilities—no new portal required.