Jamie Jacobs began her career on the front lines of emergency response as a firefighter and EMT, then as a paramedic leading special operations teams through wildland fire, swiftwater, high-angle, tactical, and mass-casualty missions across Colorado. Jamie went on to found Rocky Top Medical, where she built mobile GIS applications to support emergency medical deployments in some of the world's most austere environments and advised federal, state, local, and foreign governments on disaster preparedness and response. In 2019, Jamie joined Esri as a Senior Geospatial Strategy Consultant and EMS lead on the company's disaster and humanitarian crisis team, helping public safety agencies modernize their operating picture and turn satellite, aerial, and drone imagery into decisions that protect lives during large-scale disasters. Now, as Director of Technical Services at BES, she leads the technology vision that turns those hard-won operational lessons into integrated, mission-ready solutions for the partners we serve.